Terms and Conditions
Effective Date: 26-08-2025
Welcome to Fresh Bong! By using our website, app, and services, you agree to the following terms and conditions. Please read them carefully.
1. Services
Fresh Bong provides homemade food delivery services. We connect you with home chefs who prepare meals, which we deliver to your specified address.
2. Orders
All orders are subject to acceptance and availability.
We strive to deliver your food on time, but delivery times may vary due to traffic, weather, or other unforeseen circumstances.
You must provide accurate delivery information. Fresh Bong is not responsible for orders lost or delayed due to incorrect addresses or contact details.
3. Payment
Payments are processed securely through trusted third-party payment gateways.
Prices are listed in INR and are subject to change without notice.
All applicable taxes and delivery charges will be added at checkout.
4. Refunds and Cancellations
Orders can be canceled only before the cooking process starts. Please contact us immediately if you wish to cancel.
Refunds for canceled or incorrect orders will be handled on a case-by-case basis.
We do not accept liability for dissatisfaction due to personal taste preferences.
5. User Conduct
You agree not to use our services for any unlawful or unauthorized purpose.
You must provide truthful and accurate information when using Fresh Bong.
6. Intellectual Property
All content on Fresh Bong’s website and app, including logos, images, text, and designs, are the property of Fresh Bong or its licensors and are protected by copyright laws.
7. Limitation of Liability
Fresh Bong is not liable for any indirect, incidental, or consequential damages arising from your use of our services.
We make every effort to ensure quality, but we cannot guarantee every dish will meet your expectations perfectly.
8. Changes to Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated effective date.
9. Governing Law
These Terms and Conditions are governed by the laws of West Bengal/ India. Any disputes will be resolved in the courts located within India.
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