Refund Policy

At Fresh Bong, we strive to provide you with the best homemade food experience. However, if you are not satisfied with your order, here’s how our refund policy works:

1. Eligibility for Refunds

Refunds are considered only if there is a mistake in your order (wrong dish, missing item) or if the food is received in an unacceptable condition (cold, spoiled, damaged packaging).

Refund requests must be made within 24 hours of receiving your order.

We do not offer refunds for changes of mind, personal taste preferences, or delayed deliveries due to unforeseen circumstances.

2. How to Request a Refund

Contact our customer support team as soon as possible at:
📧 support@freshbong.in
📞 +91-7044321132

Please provide your order details and a clear description of the issue. Photos of the food or packaging may be requested to process the claim.

3. Refund Process

Once your request is reviewed and approved, we will process the refund to the original payment method within 7-10 business days.

If your order qualifies for a replacement instead of a refund, we will arrange for the replacement meal at no extra cost.

4. Non-Refundable Items

Any promotional or discounted orders may have specific terms and may not be eligible for refunds.

Refunds are not applicable for subscription meals once prepared or delivered.